Leapevent Knowledge Base

Performers/Artists/Talent

Published July 30th, 2025 by Nick Lal

The Performers feature is a type of content that allows you to add a list of Performers to a Schedule Item. Performers are very similar to Activities, you will have the same list and detail views. Performers' name can be changed to be Artists, Speakers, Talent, Vendors or anything you want! Let your Implementation Manager know. This is typically adv

Creating Deeplinks

Published July 30th, 2025 by Nick Lal

Sometimes, you may want to send users directly to a specific page in your app. That could be from an email, a social media post, or your website. That's where deep links come in. Your Leap mobile app supports deep linking, which lets you create app-specific URLs that jump users right to the content you want them to see. 🧱 What You Need First: Your D

Schedule Item/Activity

Published July 30th, 2025 by Nick Lal

Schedule item refers to individual events or activities that are planned at specific times and at a specific place. Schedule items can be tagged (i.e. panel, autograph sessions) to help the user filter through the various events. How to add a schedule/activity item: Navigate to the Activities or Schedule section listed under content Click the +New

Regions

Published July 30th, 2025 by Nick Lal

The primary function of a Region is to create an audience segment to send push notifications to users in that selected region. Target users who are at the event and have the mobile app downloaded. How to Create a Region Navigate to the Regions section listed under Content Click + New to create a new region Enter a name for the region Search for t

Maps

Published July 30th, 2025 by Nick Lal

The maps feature allows attendees to view an interactive map with pins. Clicking on the pins will show information about that point of interest. To set up a new map, follow the steps below. Navigate to the App Layout section, and select App Screens from the navigation bar. Using the "+New" dropdown, select "Map". Give your map a name, and you can ch

Troubleshooting Demo Download

Published July 30th, 2025 by Nick Lal

"App cannot be installed because its integrity can not be verified." This means that your UDID hasn't been added to the developer account. If you see this error, please confirm with your Implementation Manager or Client Support that your UDID has been added to the account. If you aren't sure how to find your UDID or looking for more information, ple

Graphic Requirements

Published July 30th, 2025 by Nick Lal

The file linked below will give you an in-depth guide to the graphic requirements for each price pack. Basic Premium Enterprise

Default Fonts

Published July 30th, 2025 by Nick Lal

The standard default fonts for the app are: iOS: San Francisco Android: Open Sans We have the ability to add a custom font to the project. This must be included in your contract. If you would like to add-on custom font to your mobile app please reach out to your Sales Rep or Account Manager for pricing and feasibility.

Icons

Published July 30th, 2025 by Nick Lal

The app uses icons in a few different places. You can find icons in the bottom bar, call-to-action widgets, and link collections. We have an extensive library of icons that will serve the majority of use cases, but we also allow you to upload your own custom icon so you can further customize the app. Icon Library In the pop-up window, you can use th

Support

Published July 30th, 2025 by Nick Lal

If you cannot find the article you are looking for, please contact clients.mobile@leapevent.tech . Include as many details in your email as you can. This inbox is monitored Monday to Friday, 9 AM - 5 PM EST. Our team monitors this inbox over the weekend, but it will not be addressed over the weekend unless deemed urgent. Please make sure to cc yo

Accessibility

Published July 30th, 2025 by Nick Lal

Designing accessibility into your mobile app ensures that all users, regardless of their abilities, can access and understand the content. Follow these guidelines to ensure accessible content for your mobile app. Text Size Text content in the app, such as widgets and schedule items will have predefined text sizes. When text is part of an image, lik

Cohesive Design Between App and Webviews

Published July 30th, 2025 by Nick Lal

Webviews can be a convenient way to offer content in the mobile app that you may have published already on your website. When using webview, keep in mind the following: Be aware of how a website translates to a small screen. Mobile responsive websites are best suited to use in webviews. Consider hiding elements of a website that are not relevant to

Design Fundamentals with Widgets and Building Effective Widget Screens

Published July 30th, 2025 by Nick Lal

According to Jakob's Law , “Users spend most of their time on other sites. This means that users prefer your site to work the same way as all the other sites they already know.” This rule also applies to mobile applications as users will have a certain degree of expectations for your app’s content and basic functions. Keeping Jakob’s Law in mind wh

Planning Your App’s Navigation and Calls to Action

Published July 30th, 2025 by Nick Lal

When planning your app's navigation, prioritize your main call to action (CTA) on the home screen. Include essential elements guiding users to primary functions. Use the bottom bar for high-priority, frequently used actions and the top bar for secondary navigation items like search or the notification inbox. Place user preferences and account option

Locations

Published July 30th, 2025 by Nick Lal

Locations are used as a filtered list of places, a location on an activity / schedule, and a pin on a map. How to Create a Location Navigate to the Locations section listed under content Click the + New button Enter a Name for the location Enter a subtitle Enter a description Bold, Italicize, Underline, Numbered / Bulleted lists. Enter an Address

Onboarding Screens

Published July 30th, 2025 by Nick Lal

By default every app needs 2 onboarding screens– location permission screen and notification permission screen. The Registration request screen, App tracking transparency permission screen and Bluetooth permission screen are used dependent on the needs and features included in the App. To Edit an Onboarding Screen Click the pencil on the right. To

Push Notifications

Published July 30th, 2025 by Nick Lal

Push Notifications allow you to communicate with your users in real-time. You can draft a message and send it immediately or schedule notifications to go out at a specific date and time. Send A Notification From the Push Notification section of the CMS, click the Send a Notification button In the Title field, you can add the main heading for your me

Decide on the Objective of Your App

Published July 30th, 2025 by Nick Lal

Deciding on your app’s main objectives will help you decide how (and when) to position content and your calls to action. An app can have more than one objective. The following are some common objectives and an overview of how they’d be accomplished with your mobile app. Collect Information About Users Registration allows you to collect information a

Types Of Ads

Published July 30th, 2025 by Nick Lal

There are two distinct types of Ads you can create in the Mobile CMS: Banner Ads and Interstitial Ads. If you have purchased the ads package, they can be adjusted in the CMS under the "Communicate" section within the "Ads" tab: Note: Ads can be configured at any time over the air. Simply hit "Publish" to see your changes in the app! You can also dis

Create Apple Developer Account

Published July 30th, 2025 by Nick Lal

10 Steps to Create an Apple Developer Account for an Organization. Apple requires each event app to be published under the Apple Developer Account owned by the event. One of the benefits is that Apple is able to differentiate your official app from unofficial ones, and they can protect your brand in case of any copyright issues. The creation of a Pr

Create Google Developer Account

Published July 30th, 2025 by Nick Lal

Get your app on the Google Play Store to let Android users download and use your app on their smartphones and tablets. In order to submit your app to Google Play, you must first create an Organization Google Play developer account. Note: Google Play charges a $25 one-time developer fee. Set up your Google Play account Visit https://play.google.com/a

Give Access To Your Apple Developer Account

Published July 30th, 2025 by Nick Lal

Below are the steps you need to follow to grant us access to your Apple Developer Account. We need this in order to build your iOS app and publish it to the App Store without having to use your own personal ID and password. First go on https://developer.apple.com/ Click on "Account" Click on the “People” icon and then "Invite People" Click on the “P

Bottom Bar

Published July 30th, 2025 by Nick Lal

The bottom bar is your app's main navigation. Like many other apps on your phone, you'll find this row of buttons at the very bottom of your device, which allows your users access to your most important pages. You can have anywhere from 1 - 5 buttons in your Bottom Bar. A common bottom bar includes a Homepage, Activity/Lineup List, Schedule, Maps, a

Give Access To Your Google Developer Account

Published July 30th, 2025 by Nick Lal

Below are the steps to follow to grant us access to your Google Developer Account. We need this in order to publish your Android app to the Google Play Store! Sign in to your Play Console From the left side panel, click on Settings, and then on Users & permissions. Select Invite new user and follow the onscreen instructions. Complete the pop-up

Downloading an iOS Demo App

Published July 30th, 2025 by Nick Lal

iPhone users have a few extra steps when downloading a demo app. Retrieve and Share Your UDID Please provide your UDID to your Implementation Manager if you haven't already. Here is an article about how to retrieve that: Find Your UDID (iOS) . Turn On Developer Mode Next, refer to How To Turn On Developer Mode for instructions. This setting is re

Audience Segments

Published July 30th, 2025 by Nick Lal

Example: Send a push notification to users who are registered / not registered. Send a push notification to users who have favourited a schedule item. How to Create an Audience Segment Navigate to the Communicate section of the CMS Click + Create a segment Enter a title for your Audience Segment Select the criteria: App Version - send a push notifi

Webviews

Published July 30th, 2025 by Nick Lal

A Webview is a URL that can be assigned to a Call To Action Button, an Image Widget, or a Link Collection. The Webview can open in app or externally. The purpose of a webview is to link out a section of the app to a URL. (Ex. Event Website, Tickets, Merch, etc...) Creating a Webview In the CMS, Navigate to the Webviews section listed under Content

Images/Image Maps

Published July 30th, 2025 by Nick Lal

The Images section is where you can create Images in app. The purpose of Images is to create a redirect for a widget in app to your selected Image. (Ex. Image Map, Sponsors, etc...) Supported image formats are: JPEG, PNG.File size must not exceed 20.0 MB Recommended size: Width: 654px Height: unlimited How to Create an Image Navigate to the Image

Widget Screens

Published July 30th, 2025 by Nick Lal

A Widget Screen is utilized to host Widgets. The most common use of a Widget Screen is to correlate with a Bottom Navigation Button (Ex: Home Screen). A widget screen can have an unlimited combination of widgets. Types of Widgets Header Image The Header Image is an image that appears at the top of the Widget Screen. Supported image formats are: J

App Screens

Published July 30th, 2025 by Nick Lal

By default, you will have 4 app screens. These are: Activities list, Locations list, Schedule, and Maps. Activities list is the list of activities within the App (artists, events...) Locations list is the list of places/venues you create in the App. Schedule is the schedule of all the activities you create in the App. Map can be used to places pins

In-App Redirect

Published July 30th, 2025 by Nick Lal

Throughout the CMS, you will find a dropdown menu anywhere you can link a button or widget to another section of the app. This In-App Redirect menu will show you all of the pages of your app and allow you to select the one you'd like to connect to your button or widget. App Screens When you first look at the dropdown menu, some of the options you'll

Turn On Developer Mode (iOS)

Published July 30th, 2025 by Nick Lal

Some iOS devices that run on iOS 16 or later have an extra step to download the demo app. "Your App" required Developer Mode to run. Until Developer Mode has been enabled this app will not be available for use. If you see the error above on your device, please take the following steps. Go to your device's Settings Navigate to the Privacy & Se

Leapevent Glossary

Published July 28th, 2025 by Nick Lal

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All

Color Configuration

Published July 30th, 2025 by Nick Lal

The color configuration tool allows you to change the colors of your app. You can change these colors at any point, and they'll update for the end user. Our CMS allows you to differentiate between Light and Dark Mode. Using the toggle at the top of the page, you can select which set of colors you're adjusting. On the page, you'll see options to chan

Find Your UDID (iOS)

Published July 30th, 2025 by Nick Lal

UDID means Unique Device Identifier and contains 40 characters. It is only required for iOS demos. Example: 00008101-001435842661231E If you see the error "App cannot be installed because its integrity can not be verified", it's because your UDID hasn't been added. How to Find Your UDID with Mac Connect your iPhone to Mac Go to About This Mac Click